Returns, Exchanges, and Refunds
- Customer satisfaction is our highest priority.
- Should you be dissatisfied with your purchase for any reason, we invite you to contact us promptly to arrange an exchange or refund via studio [at] wildadornment [dot] com
- Items must be returned within 10 days of receipt/delivery, at the customer’s expense. All items must be unworn and returned to their original packaging.
- We reserve the right to inspect all items before any exchange or refund is granted. Should we find that any item has been used or damaged, you will be held liable for the full cost of the item.
- Courier costs are non-refundable and return shipping costs remain the responsibility of the customer.
- Please note that bespoke, personalized, or special-order items are strictly non-refundable, non-returnable, and not eligible for exchange under any circumstances.
Repairs
In the event of a manufacturing defect arising within 3 months of delivery, please contact us via email:
studio [at] wildadornment [dot] com
If you are based within South Africa, the item may be returned to us at our cost and risk for repair, replacement, or a refund of the purchase price, at your election.
All other repairs will be charged on an hourly basis and will be subject to quotation and payment before commencement.
Returns & Refunds – International Orders
In the event of a manufacturing defect arising within 3 months of delivery, please contact us with a description and photographs of the defect to:
studio [at] wildadornment [dot] com
As we are a small independent studio based in South Africa, we are unfortunately unable to cover the cost of international return shipping. If a manufacturing defect is confirmed, we will work with you to find the fairest resolution, which may include:
- A repair or replacement dispatched to you on return of the item to us, or
- A credit for the purchase amount.
Return shipping costs to our studio will be at the customer’s expense and risk. We recommend using a trackable shipping method, as we cannot be held responsible for items lost or damaged in transit.
We are committed to standing behind the quality of our work and will always do our best to resolve any issues promptly and fairly.
The Wild Adornment Team